Privacy Policy

Privacy Policy and Protection of Personal Information

Fidelis Insurance

NOTE: Please read this Privacy Policy carefully before using our website.

Thank you for visiting the Fidelis Insurance website (hereinafter “Fidelis,” “we,” “us,” or “our organization”) and for reviewing this Privacy Policy (the “Policy”).

By browsing our website, communicating with us, or using our services, you acknowledge that you have read and understood this Policy and, where applicable, consent to the processing of your personal information in accordance with this Policy and applicable laws, including the Act Respecting the Protection of Personal Information in the Private Sector (Quebec).

Table of Contents

  • Purpose of the Policy

  • Effective Date

  • Methods of Obtaining Consent

  • Purposes of Information Collection

  • Personal Information Collected

  • Purposes of Processing

  • Security Measures

  • Access, Correction and Control

  • Sharing of Personal Information

  • Cookies and Similar Technologies

  • Retention of Personal Information

  • Modifications

  • Privacy Officer

1. Purpose of the Policy

Respecting your privacy and protecting your personal information are fundamental to Fidelis Insurance.

This Policy aims to inform you, in clear and accessible language, how we collect, use, disclose, retain, and protect your personal information.

We collect only the information necessary to carry out our activities and undertake to obtain your consent where required, unless otherwise permitted or required by law.

For the purposes of this Policy, “personal information” means any information about an identifiable individual, directly or indirectly.

Where possible, we favor the anonymization or pseudonymization of data.

2. Effective Date

This Policy has been in effect since December 1, 2021.

3. Methods of Obtaining Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be:

  • Explicit (verbal, written, or electronic);

  • Implied, where appropriate and permitted by law.

If we wish to use your personal information for a new purpose not initially disclosed, we will obtain your consent where required.

4. Purposes of Information Collection

We collect your personal information in particular to:

  • Provide our insurance products and services (quotes, underwriting, policy changes, renewals);

  • Assess risk and process claims;

  • Verify your identity;

  • Communicate with you;

  • Improve our services and customer experience;

  • Develop new products or solutions;

  • Ensure risk management and regulatory compliance;

  • Comply with legal and regulatory obligations.

5. Personal Information Collected

The nature of the information collected varies depending on the services requested.

We may collect:

a) Identification Information

  • First and last name

  • Mailing address

  • Email address

  • Telephone number

  • Date of birth

b) Financial Information

  • Banking information

  • Payment details

  • Billing history

c) Insurance-Related Information

  • Information about insured property

  • Vehicle information

  • Insurance history

  • Claims history

  • Information relevant to risk assessment

d) Technological Information

  • IP address

  • Browser type

  • Pages visited

  • Browsing data

  • Data collected through Google Analytics or similar tools

We collect only the information necessary for the identified purposes.

6. Purposes of Processing

We use personal information to:

  • Provide, administer, and manage your insurance policies;

  • Process quote requests and claims;

  • Provide effective customer service;

  • Improve our products and services;

  • Ensure the security of our systems;

  • Detect and prevent fraud;

  • Communicate relevant information;

  • Comply with legal obligations.

Certain processing activities may be carried out using automated systems, particularly for risk assessment or fraud detection.

7. Security Measures

Fidelis Insurance implements physical, administrative, and technological safeguards consistent with industry standards to protect your personal information against:

  • Unauthorized access;

  • Disclosure;

  • Loss;

  • Alteration;

  • Misuse.

However, no method of transmission over the Internet is completely secure. Information transmitted online is therefore at your own risk.

8. Access, Correction and Control

You have the right to:

  • Access the personal information we hold about you;

  • Request correction of inaccurate information;

  • Withdraw your consent, where applicable;

  • File a complaint.

To exercise these rights, please contact our Privacy Officer (see Section 13).

We may need to verify your identity before processing your request.

9. Sharing of Personal Information

We do not sell or rent your personal information.

However, we may disclose it:

  • To our service providers (technology, administrative, cloud services);

  • To insurance or reinsurance partners;

  • To regulatory authorities where required;

  • Where permitted or required by law.

Some service providers may be located outside Quebec or Canada. In such cases, appropriate contractual safeguards are implemented.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience;

  • Analyze website performance;

  • Remember preferences;

  • Generate visitor statistics.

Cookies may collect information such as:

  • IP address;

  • Device type;

  • Pages visited;

  • Duration of visits.

You may configure your browser to refuse or delete cookies.

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the identified purposes and in accordance with legal obligations applicable to the insurance industry.

Once retention periods expire:

  • Personal information is securely destroyed;

  • Or anonymized for statistical purposes.

12. Modifications

We may update this Policy from time to time.

The date of the latest update will be indicated on this page. In the event of significant changes, a notice will be posted on our website.

13. Privacy Officer

For any questions, access requests, correction requests, or complaints, please contact:

Privacy Officer
Fidelis Insurance

André Jr Laurin
514-399-9959
A202-7900 Boul. Taschereau
Brossard, QC J4X 1C2